FAQ

Frequently Asked Questions About GPS Tracking

1
What is GPS Tracking?
Our GPS tracking devices use the Global Positioning System to determine the precise location of a vehicle, person, or other asset to which it is attached. The position is recorded at regular intervals and is transmitted to a central database using a cellular (GPRS) modem embedded in the unit. This allows the location to be displayed on a map in real-time or over a span of time in the Track What Matters GPS tracking system online.
2
What is GeoFencing?
A GeoFence allows a customer to define a virtual geographical area to ensure vehicles do not go outside or into a pre-determined area. If a designated boundary is crossed, the customer will receive a notification or alert that can be delivered via email or text. GeoFencing provides greater control for people who are tracking vehicles. Whether there is a specific route or areas that are “off limits” for safety purposes, GeoFencing provides peace-of-mind that the vehicles tracked are where they should be at all times.
3

What are alerts?

Alerts are unique limits that a customer can set up for their tracked vehicle. When the limit is broken, an email or text message is sent to the customer. If a speed limit or a GeoFence, for example, is broken, the customer will be notified. Depending on which service plan the customer chooses, they will be alerted to these types of occurrences 30 times per month, 60 times per month or 200 times per month. A customer will always be allowed to get more “alerts” per month by paying an additional $0.25 per alert that goes beyond the current plan they are subscribed to.
4
What reports are available?
Users can run speed, mileage, and exception reports in the Track What Matters Control Panel. Most of these reports are available online and many are visible directly on the Control Panel.
5
Where does Track What Matters work?
www.trackwhatmatters.com can be accessed from any computer in the world with an Internet connection. However, the Track What Matters tracking service currently works for vehicles located in the United States.
6
What software requirements are there to use the Track What Matters service?
a. A computer capable of running the current version of any of these web browsers: Internet Explorer 6.0, FireFox 2.0, Safari 2.0
7
How many vehicles can I track at one time with the Track What Matters service?
There is no limit to how many vehicles that can be tracked by the Track What Matters service, but if a customer tracks more than 20 vehicles we will offer them Fleet or commercial pricing.
8
How do I contact Customer Support?
Customer Support can be reached at customerservice@trackwhatmatters.com or 1-800-293-0420.
9
How do I use the Track What Matters service?
You can learn how to use the Track What Matters service by going to the How To Use section of the web site.
10
How do I run reports of the vehicles I have been tracking?
Once a new account has been created, the customer can go to Control Center to specify which reports they would like to see.
11

Will Track What Matters lower my insurance rate?

Depending on the insurance company, a discount may be available for Anti-Theft devices which the Track What Matters service can qualify as. Ask your insurance agent or carrier to see if they provide an anti-theft device discount. Click here to see some of the Insurance Companies are offering discounts for using GPS tracking services.
Insurance Companies and Anti-Theft Device Discounts

Insurance Companies Offering Anti-Theft Device Discounts*

  • AAA Insurance
  • Liberty Mutual
  • AIG Insurance
  • Mercury Insurance
  • Allstate Insurance (CA, TX, NY, FL)
  • Nationwide Insurance (CA)
  • ALFA Insurance (AL)
  • Progressive Insurance
  • Farmers Insurance
  • Safeco Insurance
  • Fireman’s Fund
  • USAA Insurance
  • GEICO
  • 21st Century Insurance
  • Georgia Farm Bureau Insurance (GA)

States with Mandated Anti-theft Device Discounts**

  • Illinois
  • New Mexico
  • Kentucky
  • New York
  • Louisiana
  • Pennsylvania
  • Massachusetts
  • Rhode Island
  • Minnesota
  • Texas
  • New Jersey

* Discount percentages usually apply to comprehensive coverage and vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify.  Data is as of 2008 and could differ.  Insurance carriers may change their coverage policies at any time.

** As reported by the National Association of Insurance Commissioners. Discount percentages vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify.